Both an online purchaser and seller’s worst nightmare is losing an item while it is in transit. That, along with late deliveries, can happen to your online purchases and parcels, too, whether you like it or not. But these mishaps can be prevented with dedicated courier services. Now, the question is, how do you ensure that a courier company is able to serve customer demand efficiently?
There are many ways to determine what makes a good courier company. One is checking on their website and customer feedback. What a client has to say tells a lot about a business. One of the primary responsibilities of courier services in Sydney is to ensure that packages are delivered safely and on time from the sender’s facility to the receiver’s doorstep. However, many factors affect delays in courier services, primarily when border restrictions are implemented in some places.
According to The Guardian, as millions of people turn to online stores to shop and deliver services to get the goods they would once have bought in person, lockdown restrictions in several parts of Australia have placed a considerable strain on the country’s courier companies. The same goes for postal collection services. This circumstance has left small businesses with no option other than employing in-house couriers to execute daily deliveries.
Courier Service Alternatives in Time of Need
Although borders controls are slowly easing up, shipping packages still is not as seamless as before. As time evolves, so thus the methods of transferring goods. Many courier companies, including Couriers by Demand Express, took time to understand the customers’ priorities and pain points in this time of need. Because of that, they were able to adapt and innovate alternatives that aim to deliver packages as efficiently as when there were no border restrictions.
Ensuring Fast and Safe Courier Services in Sydney
The challenge for courier companies now is maintaining a decent customer satisfaction rate as the world is slowly ushering into the post-pandemic era. It is not fresh news that great service highly contributes to customer trust. Hence, if courier companies want to keep their customer base, they should ensure fast and safe courier services in Sydney. On the customer’s end, they can also contribute to achieving the same goal. Through the list below, both customer and provider can guarantee on-time and compliant courier services. Continue reading.
1. Identify Your Needs
As a customer, identify your needs ahead of time before availing of any courier service. Take the first step by determining the receiver’s location. Knowing the package’s destination will help you find exemplary courier service.
There are several types of services a courier company offers. Every service is unique and provides different benefits. That said, make sure you know what you are getting into. Courier companies in Australia commonly provide the following services:
- Local Delivery
- Regionally Deliver
- Interstate Shipping
- International Shipping
2. Get on the Phone
Although many courier services allow customers to book online, calling courier companies on the phone can get you the best results, especially when your delivery needs are complex. If you have the chance to talk with a customer representative, do not miss it. Working with couriers bring in more benefits if you tell them your needs in detail. When couriers grasp your demand, they will find the best possible solutions to help you.
Given a chance, get in touch with a courier company through a phone call as early as now. Make sure you had your questions prepared when talking with a courier. Ask everything you want to know and take note of essential details. It will be your guide in shipping packages wherever in Australia and abroad.
3. Prepare the Item
Prepare your package after hearing what the courier has to say. Check the courier’s website before packing. There might be some things you have missed, like the size and weight guidelines or customs declaration form if needed. Moreover, do not forget to classify your package properly, whether it has commercial value or not. Packages with commercial value need a commercial invoice. Otherwise, it is classified as a document that only contains printed, written, or typed material.
4. Additional Tips
Some of the most forgotten details are the most important. That is the reason why we include the fourth item in our list. Do not forget to access a printer to properly label your packages. The more details you provide, the better. Proper labels allow for a quick quote, organised schedule collection, and ease in delivery.
Lastly, always put in mind that even if your package is delayed, courier companies will do their best to deliver it safe and sound. Major mistakes in courier services are rare, according to a survey. Only 14% of small business owners and managers said that they had previously sent an item that was not delivered, while 17% said they had an item arrived damaged.
What Are the Common Causes of Late Deliveries?
One of the most avoided situations in an industry where top-notch courier services are vital are delays in deliveries that leave customers dissatisfied. Courier companies are in the frontline with the continuous growth of the e-commerce market. Their services play a vital role in the industry in general. But problems are part of business growth. And it is crucial to identify the root cause of late deliveries to address the problem the right way.
Here are some of the things you should keep an eye on:
- Documentation Mistakes
- System Failure
- Issue on Packaging
- Surge in Delivery Volume
- Government Border Restriction
At the end of the day, it all boils down to working with reliable courier services in Sydney. Finding a long-term delivery partner will save you time and all the hassle brought by delayed deliveries. Couriers by Demand Express is the best choice for delivery services for individuals and businesses in Australia. Call us now on 02 9095 5000, so we can arrange a consultation.